Built for considered ecommerce

    Convert high-intent shoppers
    who arebrowsing

    LiveCart connects your bottom-of-funnel traffic with sales advisors over instant video — so a $9,000 sofa, ring, or used car closes the same way it would in a showroom.

    Supported integrations

    Works with the stack you already run.

    The problem
    Users are already on your site. They just need answers.

    When a shopper is ready to spend $2,000 — or $20,000 — they want a person. Most ecommerce stacks deliver a form.

    67%

    of high-intent shoppers leave the PDP without a single interaction.

    12 hr

    average response time on contact forms — long after intent is gone.

    1.4%

    median conversion on $1k+ items via static pages and chat.

    Anatomy of an assisted purchase

    From quiet doubt to confident checkout.

    Watch the six moments LiveCart works inside, and what changes when a real conversation happens at the right second.

    Step 01 of 06

    The shopper is interested but not convinced.

    They're back on the product page for the third time this week. Reading specs, scrubbing photos, comparing tabs. Every minute they spend stuck is a minute closer to leaving.

    atelier-norden.com / chair
    3rd visit
    · dwell 4m 12s· scrolled 3×· compared 2 tabs

    Why it matters

    67%

    of high-intent sessions exit without a single question answered

    The shopper experience

    Not a chatbot.A live demo with a real advisor.

    Every interaction is browser-native, instant, and built around the shopper's actual session — not a generic ticket queue.

    01 — Tap
    One tap from any product page

    A subtle button on the PDP, cart, or category. No installs, no logins, no waiting room.

    02 — Connect
    Browser-native video, in seconds

    WebRTC opens in the same tab. Camera optional — most shoppers join with audio while they keep browsing.

    03 — Discover
    An advisor who already knows the story

    Your team sees the cart, the history, and the intent before saying hello — and walks the product live.

    04 — Convert
    Add to cart, inside the call

    Variants, discounts, and checkout pushed straight to the shopper's browser. No follow-up email required.

    Works on mobile and desktop
    No downloads, no logins
    Recorded, transcribed, attributed
    Capabilities

    Every surface a serious sales team needs.

    LiveCart isn't a chat widget with a camera bolted on. It's a complete advisor platform — purpose-built for high-ticket commerce.

    Instant video calls

    Click-to-call from any product or cart page. No downloads, browser native.

    Scheduled consultations

    Booking flows for stylists, designers, and gemologists with calendar sync.

    Product co-browsing

    Advisors push spotlights, swap variants, and add to cart inside the call.

    Smart routing

    Route by language, category, intent score, or VIP status with overrides.

    CRM & order capture

    Native sync with Shopify, Salesforce, HubSpot, Klaviyo and your data warehouse.

    Outcome analytics

    Per-advisor conversion, AOV, and lift attribution against control cohorts.

    Why video converts

    Numbers from teams that switched.

    5.1×
    Conversion vs. static PDPs
    +34%
    Average order value
    <60s
    Median response time
    −22%
    Returns on assisted orders
    Outcomes

    Enterprise-grade impact, measured the way your CFO measures.

    Every LiveCart deployment runs against a control. We don't claim lift we can't prove.

    Incremental revenue
    $4.2M

    12-month attributed lift, mid-market cohort

    Booked-call → order
    38%

    vs. 1.4% on standard PDPs

    Advisor utilization
    71%

    across instant + scheduled queues

    Time to value
    14 days

    first booked call to first attributed order

    Randomized holdout on every deploymentCausal lift, not correlationAuditable in your warehouse
    Proof, in their words

    Teams closing six-figure carts have opinions.

    We don't run pilots. Every brand below ships LiveCart on production traffic — with a randomized holdout to prove the lift.

    "We replaced a five-person live-chat rota with two LiveCart advisors. Conversion on $5k+ furniture orders went from 1.6% to 11.3% in a single quarter — and our return rate dropped by half."
    Lena Whitford · VP Digital, Holborn & Co.
    D2C furniture · Brooklyn, NY
    Result, in 90 days
    11.3%
    Conversion on $5k+ orders
    Verified against a randomized holdout cohort.
    10×
    Geographic reach
    "Our sales floor used to close in showrooms. Now we close on video — same conversion rate, ten times the catchment area."
    Marcus Reyes
    Head of Sales, Verra Motors
    <30 days
    Payback period
    "LiveCart paid for itself in the first month. Our gemologists finally get to talk to the buyers who were already going to buy."
    Anika Bose
    Director of Retail Ops, Kestrel Fine Jewelry
    +38%
    Causal AOV lift vs holdout
    "The holdout cohort is the killer feature. We could finally show our CFO the lift was causal — not just well-timed traffic."
    Diego Salinas
    Director of Ecommerce, Maravilla Living
    FAQ

    Buyer questions, answered.

    Get started

    Start converting in minutes, not quarters.

    See LiveCart on your real product pages. A 30-minute demo with our team — no slides, just your funnel.